Disabled By Administrator

You may have recently encountered a message “Hangouts on Air has been disabled by your domain administrator”.

This is happening because you’re using a Google Apps Domain for your email address when you log into the webinar, versus a Gmail address.

You will need to “enable the app” or the hangout will not work at all.  If you have co-presenters who are using other gmail accounts, you will need to “change the hangout settings”

NOTE:The reason we strongly advise a Gmail or Google pages email address is because using a “Google Apps Domain” can sometimes cause problems.

  • When using a Google Apps Domain, the Attendee Spotlight will not work, so you will want to turn that feature off.
  • If you are using a Google Apps Domain and your presenters are using a gmail or another Google Apps Domain, we highly recommend testing beforehand to make certain your other presenters do not get an error message. If they do, then it will be necessary to use a gmail address.

Enable the App

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Even though it may have worked before, Google recently made a change that disabled hangouts for all of their domains. It’s an easy fix, though!  Your domain administrator simply needs to log in and enable the app.

WARNING: With the change, Google also made it so only other people with apps domain accounts can participate as presenters and co-presenters.  For most of our customers, this doesn’t fit their business model, so they have chosen to create a separate gmail address to handle their webinars.

But for those who want to continue with their google apps domain account…

Admin Console

Simply login to their Google Apps account and visit the admin console.  If you don’t know how to find the admin console, here’s a link from Google showing you how

  • Click “Apps” from the Admin Console (Marked #1 Below)

App Settings Page

  • On the “App Settings Page” Click “Google Apps” (Marked #1 Below)

Talk / Hangouts Setting

  • Change the “Talk/Hangouts” settings to “On for Everyone”
  • For the service you want to turn on or off, click Settingsat the right of the service listing and choose ON for everyone or OFF from the menu.

Changing Additional Services

  • Go Back to the App Settings Page Click “Additional Google Services” (Marked #2 Below)

Change Google + and YouTube to “On For Everyone”

  • For the service you want to turn on or off, click Settingsat the right (Marked with an Arrow below) of the service listing and choose ON for everyone or OFF from the menu.


Now you should have no trouble logging into your webinar with your Google Apps email address.


Change the Hangout Settings

NOTE: You will need to do this in every hangout, IF you have presenters that do not have your same company Google App Domain email. We also highly recommend testing beforehand to make certain your other presenters do not get an error message. If they do, then it will be necessary to use a gmail address.

  • First click on the little buildings in the upper right of the screen (as marked by the arrow below)

In the popup that appears, it will say the hangout is only for people within your company

  1. Click Change (Marked #1 Below)
  2. Then Allow (Marked #2 Below)

You should be all set!!  But you will also notice some changes, as listed below

  1. The Hangout now will say “Anyone with the link”
  2. A popup will appear that will say “Anyone with the link can request access…”
  3. The buildings will change to a link icon

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Donna Fox
Marketer extraordinaire with strong experience in the creation & maintenance of systems to build & maintain market presence (Imnica Mail). Our Director of Marketing paints pictures with words as well as oils & watercolors and may or may not wear a Wonder Woman costume underneath her day to day ensemble. We’d ask, but we’re afraid that she might put her law degree to use.