Live chat to become the primary support means

In a move emblematic of the company’s laser focus on online excellence, Genesis Digital has replaced its old phone-support system with a smart, customer-centric support site experience. This experience focuses on capturing customer data for tickets and live-chat to provide faster, more accurate answers than a blind-call phone experience.

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Sam Cooper
Eight year customer success veteran Samuel has spent years driving support for SaaS products with customer-bases counted in the tens of millions. As Director of Customer Experience, he combines a disciplined, data-driven approach to planning with a deep commitment to personalized customer care.